Help and Support
Reviewed by our team · Last updated: 16/07/2026
Our English-speaking support team is here to help you at every step: account opening, deposits, withdrawals, bonuses and responsible gambling.
Contact us
Live chat is available 24/7 from your account or by email to support@velwins. Requests are typically answered within 2 hours on chat and within 24 hours by email. For withdrawals, allow up to 24 hours for verification.
Help for problem gambling
If you feel you are losing control, contact GamCare on 0808 8020 133 (freephone, 24/7) or visit BeGambleAware.org. You can also self-exclude via GAMSTOP. Restricted to adults aged 18 and over.