VelWins

Close your account

Reviewed by our team · Last updated: 14/04/2026

Want to close or temporarily pause your VelWins account? This guide walks you through every option, from a short cool-off period to a permanent closure or GAMSTOP self-exclusion.

Cool-off period

In the Responsible Gambling section of your account, pick a cool-off between 24 hours and 6 weeks. You cannot log in during the period, but your balance stays safe and accessible when it ends.

Permanent closure

Contact our support team via live chat or email. Any balance above £1.00 is returned to your verified payment method. Closure takes effect within 24 hours.

Responsible Gambling

At VelWins your wellbeing comes first. Only gamble with money you can afford to lose and use our player protection tools.

Deposit Limits

Set your own daily, weekly or monthly limits.

Session Reminders

Manage your play time with automatic alerts.

Self-Exclusion

Pause your account or self-exclude via GAMSTOP.

Help and Advice

GamCare is available freephone, 24/7.

Need help?